Refund Policy
Order Cancellation
If you would like to cancel your order you have 24 hours to do so. Contact us immediately if you would like to cancel. If 24 hours has passed then we are unable to cancel your order as it would have already been shipped.
Your refund for a canceled order will take 2-5 working days depending on your payment method. Paypal is instant whereas credit card/debit card buyers may have to wait a little longer.
How can I request a refund?
To request a Refund, please get in contact with us through our email: info@wilsonwares.com
We will gladly help you with any issue you may have.
When will I recieve the requested refund?
All refunds will be credited to the original form of payment. If paid by credit or debit card, refunds will be sent to the card-issuing bank within 3-7 business days of receipt of the returned item or cancellation request.
Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
What can I do if my item is damaged?
We will gladly replace the damaged item if eligible. Please contact info@wilsonwares.com in order to determine if the product is eligible for a replacement.
When will I recieve the replacement for the damaged item?
1. For our Premium Jewelry (Premium Heart pendants, Message Cards, Dog tags and Photo Upload Jewelry), production usually takes between 1-3 business days.
2. For our Name Necklaces. Production usually takes between 10 - 12 Business Days.
Once the item ships the tracking information is sent to the email provided. Please allow extra time for your order to be processed during holidays and sale seasons.
More Important Information
LATE OR MISSING REFUND
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@wilsonwares.com
EXCHANGES
We are sorry, but we do not offer exchanges of any kind. We do give you the solution for Store Credit or a Partial Refund!
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive store credit for the value of your purchase. Once the request is carefully inspected, an email with the store credit/discount will be sent.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselved to give to you later, we will send a refund to the gift giver.
SHIPPING
As explained before, we don't accept any returns. But we can solve this type of issues with Store Credit.
In the extreme case that there's nothing we can do. We will send you a free product of your choosing to the address provided.
Please have in mind that the shipping time may vary depending on where you live. We will keep you up to date with "in Transit" emails and Shipping Confirmations, so please don't worry.