HOW LONG DOES PRODUCTION TAKE?

1. For our Premium Jewelry (Premium Heart pendants, Message Cards, Dog tags and Photo Upload Jewelry), production usually takes between 1-3 business days.

2. For our Name Necklaces. Production usually takes between 10 - 12 Business Days.

Once the item ships the tracking information is sent to the email provided. Please allow extra time for your order to be processed during holidays and sale seasons.

HOW CAN I CANCEL MY ORDER?

Orders are processed within 24 hours. If you need to cancel your order, kindly send us an email within 24 hours at info@wilsonwares.com

CAN I EDIT CUSTOM TEXT OR ALTER AN ENGRAVING?

All changes can be made within 24 hours after order has been placed. Any request after 24 hours cannot be granted because the order will already be in production.  

I DID NOT RECEIVE MY ORDER

If this happens, chances are your item is still in transit or held at customs for clearance. Please contact us at info@wilsonwares.com

SHIPPING

HOW LONG DOES SHIPPING TAKE?

Once shipped, delivery times are as follows:

1. Premium Jewelry (Heart pendants, Message Cards, Dog tags and Photo Upload Jewelry):

United States: 2-5 Business Days
Canada, UK & EU: 3-10 Business Days
International: 5-10 Business Days

2. Custom Name or Engraved Jewelry

United States: 5-9 Business days
Worldwide: 7-15 Business days

HOW DO I TRACK MY PACKAGE?

You will receive an email with your tracking number and the courier information after the order has been made and shipped out! 

I MADE A MISTAKE ON MY SHIPPING ADDRESS

Kindly email us within 24 hours as your order has not been shipped yet and is in the production stage. Once the order has been shipped, we cannot make changes to the address.

MY ORDER IS MARKED DELIVERED, BUT I HAVE NOT RECEIVED IT YET

Please follow these instructions:

1. Double-checking your mailbox (If owned).

2. Sometimes the order get delivered 1 or 2 days after the scheduled delivery. So we please ask you to be patient.

3. You can call the local post office with your tracking number and ask for a more detailed report on your order.

Shipping Policies:

In the rare event that your package is lost in transit, we will quickly send you another or fully refund you.

We will not accept responsibility if your local postal service has marked your items as delivered and you claim you have not received them. The issue then needs to be settle between yourself and the post office.

We do not accept responsibility if you fail to provide the correct address, and not send us an email with the correct one in the span of 48 hours. Please be sure to double check your address before ordering.